Home / Who it’s for / Facilities & building management

Evidence you can hand your clients. Not claims you have to defend.

You sit between the contractors and the client. When service is questioned, you’re the one answering - usually with the contractor’s own records. enwitness gives you an independent record of every clean, patrol and maintenance visit, across every site you manage.

Book a demo

Your portfolio, one record.

Every site, every contractor, every checkpoint - visits, times and dwell, in one view. Filter by building, by contractor, by service line. Export it, or share a live view with the client so the monthly report becomes a formality instead of a negotiation.

Your own people, on the record too.

Supervision is part of what your clients pay you for - and until now it was just as invisible as the cleaning.

The building manager’s walkthrough. An on-site manager or concierge runs the building from inside it: the full walkthrough before 11am, every morning, every level. With enwitness their round verifies itself as they walk - and they manage contractors from the same dashboard head office uses. One person, both sides of the record.

The area manager’s site visits. Your roving managers visit each site three times a week to check the work is being done. Now you can show it: which sites, which days, and that the visit covered every bathroom, meeting room and plant room - not just the front desk. When a client asks what supervision they are paying for, the answer is a record, not a roster.

The same checkpoints verify everyone. The cleaner’s round, the guard’s patrol, the concierge’s walkthrough and the area manager’s inspection all land on one record - so “is the work being done, and is anyone checking” finally has a single answer.

Your contract comes up too.

You spend all year verifying everyone else’s work - then walk into your own renewal with testimonials and a slide deck. Whether you self-perform or manage contractors, the record is yours to stand on: months of verified visits, response times and closed issues that no competing bid can match. Reappointment stops being a story you tell and becomes a history you show.

The moments it pays for itself.

Your own renewal

A verified service history against a competitor’s proposal. Not a fair fight.

A client dispute

Attach the record, close the thread. No calling around, no reconstructing last Tuesday.

Taking on a new site

Baseline from day one - so inherited problems stay documented as inherited, not yours.

The monthly report

Built from the record, shared as a live view. A formality, not a negotiation.

Can I give this to clients as evidence?

Yes - that’s the point. The record is independent: it isn’t the contractor’s attendance system and it isn’t yours to edit. Share a client-facing view or export the history. When a client asks “did anyone actually attend on the long weekend”, you answer with the record, not a phone call.

Does it work across contract compliance and SLAs?

The record shows what was delivered against what was rostered: visits, frequency, time on site. Where a contract specifies attendance or frequency, you can see conformance at a glance and raise the gap with the contractor before the client raises it with you.

What happens when the record shows a miss?

The same thing that happens now - except the conversation is short. A missed visit is visible the same day, not discovered at the quarterly review. Most misses are roster problems, not people problems; catching them early is how you keep both the contractor relationship and the client.

Do my contractors have to adopt it?

Their workers install an app and carry the phones they already carry. No hardware for the contractor, no cost to them, nothing scanned. Many contractors prefer working under enwitness - it ends the “did you actually go” conversation for them too.

Does this help at our own contract renewal?

That’s where it pays off most. A committee comparing your verified service history against another firm’s promises isn’t really comparing like with like - and they know it.

One site first. Then the portfolio.

Start with one building and agreed success criteria. Beacons ship pre-configured; a site is live in a day. Roll out building by building - pricing drops as you add sites, and your whole team is included on every plan.

occupant reporting

Verified response times, and where issues cluster.

Occupants scan a sticker to flag an issue - or say thanks - and every report is timestamped and tracked from received to resolved. You get verified response times to show clients, and pattern data showing which areas and hours generate the most reports: the honest basis for adjusting schedules. Occupant reporting is off by default and switched on per building.

How occupant reporting works →

Common questions

Who owns the records when a contract changes hands?

The building does. When a contract moves, the outgoing company loses access, the incoming company is connected, and the building’s history stays intact and readable. You never start from zero because a contract moved - and neither do your owners.

Can we verify our own managers’ site visits?

Yes - and FM companies rate this as highly as contractor verification. Your on-site managers and roving supervisors are workers on the record like anyone else: their walkthroughs and inspection visits verify against the same checkpoints, across every site they cover. Supervision you charge for becomes supervision you can show.

Can different contractors share the same beacons?

Yes. Beacons belong to the building, not to any one contractor. Cleaning, security and maintenance can all verify against the same checkpoints, each seeing only their own records, while you see the complete picture. One install covers every service in the building.

Can I use the records in a contract dispute?

The records are designed to be what a dispute needs: which checkpoint, which worker session, what time, backed by physical presence rather than a self-reported tick, and exported cleanly for contract reviews and owner meetings. Like any business record, its weight depends on circumstances, but “here is the verified visit record” is a far stronger position than an invoice and a promise.

Can I require enwitness in tenders?

Yes. A single specification line - “the contractor must verify attendance at nominated checkpoints using the building’s enwitness system” - puts every bidder on the same accountability standard. Because beacons belong to the building, the requirement survives contract changes without re-installation. Ask us for suggested tender wording.

What are the workplace surveillance obligations?

Notice obligations sit with the employer, and the rules differ by country - written notice before workplace tracking technology is used is commonly required. Your contractors carry that duty for their own staff, and our terms require it. Every rollout includes a plain-language worker notice pack.

Does it integrate with access control, BMS or my CAFM system?

It does not need to touch them. enwitness runs alongside whatever the building already uses - no wiring, no systems project, installation is sticking beacons up. Your data is not locked in: reports and records export whenever you need them, and an API is planned.

What happens in basements and plant rooms with no reception?

Detection still works. Beacon and phone talk directly over Bluetooth, no mobile signal needed. The record stores on the phone and uploads when coverage returns, so a basement round is witnessed as reliably as a lobby one.

Do beacons work in lifts?

Yes. A beacon in a lift car works the same way as one on a wall: the phone and beacon talk directly over Bluetooth, so the metal box and the missing phone signal make no difference. Lift cleaning and inspection rounds verify like any other checkpoint, and the record uploads once the phone is back in coverage.

Who maintains the beacons across my portfolio?

The split is simple: we are responsible for the hardware, you do the sticking and swapping. Every time a beacon is reported by a passing phone, its battery level comes with it - so we monitor battery health remotely across your whole portfolio and post out replacement batteries before they are needed. Changing one takes under a minute. If a unit fails, that is our problem: a replacement is posted at no charge and the old one goes in the reply satchel. You never own a maintenance schedule, a battery bill or a box of spares - and you never wait for a technician either.

What is the installation effort across a portfolio?

Self-install, building by building, an afternoon each. Every building’s kit arrives in one box with a placement guide, and the calibration wizard confirms each checkpoint as it goes up. No trades, no wiring, no access-control interfaces - which also means no induction paperwork beyond normal site access for whoever does the sticking.

Can occupants report issues through it?

Yes. Reporting stickers in shared areas let anyone scan to report an issue - or say thanks - with the exact location attached. Every report is timestamped and tracked from received to resolved, which does two jobs at once: issues reach you faster, and the record shows your response, not just the complaint. Occupant reporting is off by default and enabled per building when you choose.

Where is the data held?

Onshore, on local infrastructure, under local law. Access is role-based, worker presence data is session-bound, and records can be exported at any time.

For the person actually running the building.

Issues reach you first - flagged at a checkpoint, routed to you, closed on the record - not saved up for the committee meeting. And the record shows what you dealt with, not just what went wrong. Being on top of it finally looks like being on top of it.

See it on one of your sites.

Book a demo