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faq

Questions, answered straight.

The things people ask us most. Don’t see yours? Ask us.

Is this surveillance?

No. There’s no camera, no microphone, no GPS and no off-shift logging. A beacon broadcasts a fixed identifier and records nothing; the only thing captured is “near checkpoint X during a rostered shift.” Workers see their own record.

Do workers have to scan anything?

No, that’s the point. During a shift, the phone notices checkpoints automatically and stays in the pocket. QR checkpoints exist for spots where a beacon doesn’t suit, but the everyday experience is passive.

What phones does it work on?

Recent Android phones and iPhones are both supported. Workers can use their own phone, a phone provided by the building or employer, or a tablet mounted on a cart - whichever fits how the crew works. There is nothing special to buy, and nothing to recover when someone leaves.

Can residents or guests report problems?

Yes, a lobby QR lets anyone report a hazard or an issue with no app and no login. (One reporting QR is included on Starter; Professional buildings can run one reporting point per beacon.) Reporters see “received,” never anyone’s data. How occupant reporting works →

Do we need to rip out our existing QR or NFC tags?

No. They work on the same record, and you can upgrade to beacons checkpoint by checkpoint whenever it suits. Nothing to migrate.

Can someone fake a checkpoint visit?

Not usefully. Any checkpoint technology can be attacked in theory, so enwitness does not blindly trust any single scan - the platform watches for the patterns fraud creates, like impossible travel between checkpoints and signals that do not add up, and flags them. And because verification is passive, there is no incentive to cut corners in the first place: proving presence costs the worker nothing.

How long does setup take?

A building can be live in a day: no wiring, no integrations, no IT project. Beacons are pre-configured: scan, stick, done. Setup includes ten beacons, a signage starter, guided setup and the calibration wizard.

How long does the beacon battery last?

Each beacon runs on its own long-life battery: no wiring and no mains power, which is why a checkpoint goes up in under a minute. When a battery starts to run low, the dashboard flags that checkpoint for attention well before it goes quiet, so a swap takes a moment and nothing is missed. Batteries are replaceable, and replacements are covered by your plan - we post them out before they are needed.

How is it priced?

Per building, never per worker: your whole team on every plan. Starter is $99/month; Professional is from $149 for your first building and steps down as you add more. Homes and short-stay properties run on enwitness stays at $12/property/month. See pricing.

Who can see the data?

Workers see themselves; contracting companies see their teams; a building sees its building. Access to presence records is itself audited: who looked, and when.

Is my data held onshore?

Yes. UK customer data is held in Australia, on Australian infrastructure, under Australian law. We’re happy to walk your privacy officer through exactly what sits where.

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